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United Airlines on AWS
United Airlines is leading modernization in an industry that’s embracing change. The largest airline globally by number of seat miles, its mission is to “Connect People, Uniting the World".
Overview
Migrating tens of hundreds of applications to Amazon Web Services (AWS) has helped the business accelerate innovation, even in the midst of challenging market conditions. From supporting its technology team to save $2 billion and boosting developer productivity 40 percent, to using generative artificial intelligence (AI) to streamline passenger record processes and save months of manual effort. With services such as Amazon Bedrock, AWS IoT Core, and Amazon DocumentDB, United Airlines is transforming passenger experiences, increasing efficiency and security, and shaping the intelligent airport of tomorrow.
United Airlines scales governance, compliance, and resilience with AWS
With hundreds of AWS accounts across regions, United scaled governance and compliance using AWS Organizations, AWS Config, AWS Systems Manager, and Service Control Policies. These governance services and tools prevent tens of thousands of non-compliant actions while enabling early detection and automated remediation.
United Airlines implement enterprise-wide resilience program with AWS
United Airlines has improved its operational resilience by implementing a comprehensive, enterprise-wide program on AWS. These initiatives has enhanced the reliability of the airline’s critical applications. To date, the program has showed impressive results, with over 1,000 successful cross-Region application failovers and over 400 automated database failovers.
United Airlines powers seamless customer experience during travel disruptions with AWS Serverless Containers
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. The company was able to rapidly deploy a new feature in their mobile app that gave customers more control over their travel plans during disruptions. To power this new feature, United Airlines leveraged AWS services like Amazon Elastic Container Service (ECS) and AWS Fargate to quickly scale and respond to surges in customer usage during weather events.
United Airlines uses Amazon Bedrock to innovate 50-year-old technology
How do we build better? This is the question Pam Fimble’s team at United Airlines asks itself now that it has seen modernization in action through the use of generative artificial intelligence (gen AI). Here, the director of IT application development talks about training Amazon Bedrock to translate passenger name records, avoiding months of manual effort and improving services.
United Airlines' cloud journey
United Airlines meets customer needs using the AWS Migration Acceleration Program
Krishna Srinivasa, Director of Enterprise Architecture, Cloud, and DevOps, and his team at United Airlines have the technical resources and digital knowledge to support business transformation. Find out how the outcome-driven methodology of the AWS Migration Acceleration Program is helping to build new products, manage scalability challenges, and increase agility.
United Airlines: modernizing data & analytics platform with AWS
United Airlines worked with AWS Partner Impetus Technologies to build a next-generation data analytics platform on AWS. Director of Data Engineering, Sarang Bapat, explains how he and his team use AWS serverless technologies to deliver resilient, real-time analytics.
United Airlines: how to use AWS Backup to protect data from ransomware events
Rammohan Potham, Principal Cloud Architect at United Airlines, is the star of "This Is My Architecture", as he explains how the airline automates protection of 2 petabytes of data across hundreds of applications using AWS.
United Airlines builds intelligent airport project on AWS to increase operational efficiency, reduce emissions
United Airlines saw an opportunity to use that time to build better and more efficient operations via enhancing its ground service equipment capabilities across more than 36,000 assets. Using AWS IoT Core and other services, United Airlines is able to process data from 20,000 sensors at a rate of 28 gigabytes per minute.
About United Airlines
Formed by the merger of several airlines nearly a century ago, United Airlines today runs the most comprehensive destination network in the world, and is the largest airline globally by revenue and fleet.
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