Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
4.3
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $219.00 |
Suite Team | Get the CX fundamentals right | $69.00 |
Suite Growth | Cost-effectively meet rising support volumes | $115.00 |
Suite Professional | Improve collaboration and streamline operations | $149.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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10
In Contact Center, CRM, IT Business Management
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10
In Contact Center
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25
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Messaging Channels
Support for multiple communication channels including web, mobile app, WhatsApp, Instagram, and Google Business Messages
AI-Powered Automation
Advanced AI-driven bot experiences for creating and deploying self-service chatbot interactions
Authentication Mechanism
User authentication support using JSON Web Tokens (JWT) for secure access
Routing Capabilities
Skill-based routing for intelligent conversation distribution among support agents
Reporting and Analytics
Advanced dashboard with team performance reports, agent availability tracking, and customer satisfaction survey capabilities
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
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Customer reviews
jessica g.
Exceptionally Easy and Reliable—A Standout Experience
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most are the ease of use and the reliability.
What do you dislike about the product?
There isn't anything about it that bothers me at all.
What problems is the product solving and how is that benefiting you?
This platform brings together all the tools we need for customer service in a single place.
Insurance
All-in-One Solution That Boosts Agent Efficiency
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
Zendesk is useful because it's all in one. It has combined a couple of our systems together making it more efficient for our agents.
What do you dislike about the product?
There are a lot of customization options available and it can be overwheling to sift through whats useful or not. It does take some time to get used to using the system and tickets.
What problems is the product solving and how is that benefiting you?
This product addresses the issue of managing multiple separate systems by bringing them all together into a single solution. It effectively consolidates everything, making things much more streamlined.
Isaac Emanuel M.
Unified Issue Management with Excellent WhatsApp Integration
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
I can unify all types of issues related to my application into a single system for automation and team redirection, as well as have multichannel messaging options, especially WhatsApp, which is my main medium.
What do you dislike about the product?
It's quite complicated to set up all kinds of integrations with other platforms, especially my biggest problem is everything related to bug tracking, since I use Bugzilla and it was difficult to transfer those issues to Zendesk
What problems is the product solving and how is that benefiting you?
It allows me to quickly assist people who contact me about problems with my application, since the time it takes me to provide the first interaction after the ticket is created is crucial for me, and Zendesk allows me to almost immediately know when a user of my app tries to report a problem.
Computer Games
Customization and Integration that Facilitate Daily Life
Reviewed on Nov 24, 2025
Review provided by G2
What do you like best about the product?
Ease of customization and integration.
What do you dislike about the product?
The fact of not having an integrated phone (0800) as a purchase option, just like CHAT.
What problems is the product solving and how is that benefiting you?
Integrated service channels (all in the same tool), integrated chat, and uncomplicated workflow.
Serge B.
Quick responses and quality support
Reviewed on Nov 21, 2025
Review provided by G2
What do you like best about the product?
The responses are quick and relevant, which greatly facilitates understanding. I appreciate the clarity of the explanations as well as the quality of the support offered. Moreover, politeness and attentiveness are always present.
What do you dislike about the product?
I have nothing to complain about. Sometimes the advisor changes, but I understand that this can happen if the expertise is elsewhere.
What problems is the product solving and how is that benefiting you?
Overall, all questions regarding our problems and needs are addressed.